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Return Policy July 14 2016

Due to the nature of the product, Onewheel may not be returned after being ridden.

Future Motion Inc warrants goods to be free from defects in materials and workmanship in normal use and service. For full warranty policy, please consult the Onewheel Owner's Manual.

What shoes are best for Onewheeling? April 14 2016

We recommend skate shoes, with their flat bottoms, and good protection. Avoid shoes with very soft foam soles and never ride in sandals.

What is the minimum age to ride Onewheel? April 14 2016

Onewheel is recommended for riders 13 years of age and older.

What is the maximum rider weight for Onewheel? April 14 2016

275 lbs (125kg)

Why is my Onewheel’s power LED blinking? April 14 2016

The pulsing blue light on the power button is an indicator of battery level. The more “on” the the pulsing is, the more charged your Onewheel is. If the LED is mainly off with brief pulses of “on”, then your Onewheel is low on charge. When this happens you will want to turn your board off and charge it.

If the power light is blinking and not pulsing, your board is relaying an error message. You can refer to your manual for a list of error messages but generally you can power the board off and back on to continue riding. Make sure your Onewheel is placed on the ground when you power it on and that there is nothing engaging the pressure pads – these are some of the most common occurrences that will trigger an error message.

Why is Onewheel pushing me back? April 14 2016

The ‘pushback’ feature, designed to keep you riding at a safe speed. ‘Pushback’ gives riders tactile feedback by lifting the nose to signify that the board is traveling at it’s maximum speed. A key distinction here is that pushback is not an arbitrary speed limit which we have decided upon to hold you back, it’s actually the limit that the board can safely go. Pushback is function that is defined by a number of parameters including battery, grade of terrain, speed, ect. It is really important to understand that you can defeat pushback if you continue to lean forward and accelerate. You are essentially asking the board to go faster than it can manage and, on one wheel, there is little power left to maintain balance and stability. In order to avoid a loss of control, make sure you ease up when you experience pushback and you’ll be good to go.

How do I carve like the people in your videos? April 14 2016

Practice! Our customers are going to take Onewheel places we’ve never imagined. For most riders, getting the basics only takes a few rides. From there, it’s a matter of putting in the time to ride more aggressively and become comfortable in different riding locations and conditions.

How do I dismount Onewheel? April 14 2016

To safely dismount Onewheel, always slow to a stop and then remove your foot from the rider detect area.

To remove your foot from the rider detect area, some good options include:
1. Heel-toe your foot toward the front of the Onewheel off of the rider detect area.
2. Go on your tip-toe, lifting your heel off the back half of the footpad.
3. Jump off with both feet! Nothing wrong with this, but always remove both feet at the same time.

Why is nothing happening when I’m standing on Onewheel? April 14 2016

1. Is your Onewheel switched on using the power switch on the side? If it is, the round LED will be illuminated.

2. Is the LED pulsing or blinking? If its blinking, it is indicating an error. Consult the user manual for an explanation of the blink code and how to solve it.

Remember: the Onewheel must be switched on when it is sitting on the ground, and you must not touch the rider detect area when powering it on.

3. Is your foot fully on the footpad? Your foot must be touching both halves of the blue striped rider detect area for Onewheel to engage. Certain very soft-soled footwear may not properly engage the footpad.

4. Are your batteries charged? When you have a low battery, Onewheel will not begin balancing. Please recharge your battery pack.

5. Have you come up to level in a slow and controlled fashion? Onewheel’s balancing algorithms do not engage until you’ve come up to a level orientation. Coming up to quickly can also prevent correct operation.

How long does it take to fully charge Onewheel? April 14 2016

The Ultracharger can recharge Onewheel in only about 20 minutes. When the charger light changes from red to green the charge is complete!

Periodically, leave your Onewheel plugged in overnight to allow the battery pack to fully balance.

Is my Onewheel ready to go out of the box? April 14 2016

Yes! But we recommend you fully charge your Onewheel before your first ride. Also, it is important to read and understand the Onewheel Owner’s Manual.

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