Welcome to the Onewheel support center.
Thanks for being part of the Onewheel revolution! We’re here to answer your questions and help you get riding.
The best place to start is the Onewheel Owner’s Manual, which contains lots of useful information about riding and caring for your Onewheel.
It’s a board sport – Make no mistake about it, Onewheeling is a new board sport. Much like other board sports, Onewheeling takes practice, patience and skill, and safety equipment needs to be worn at all times. A helmet is an absolute must and we strongly recommend wearing wrist, elbow, and kneepads while riding.
It’s Sensitive – Your Onewheel is equipped with a rider detection system and it is crucial to understand the basics to get going. Your board will engage at level when it detects your weight on the pressure sensitive areas outlined by two blue squares on the front footpad. Make sure you are stomping both pressure sensitive pads (outlined by the two blue squares) when you are in motion and keep your foot planted. Please be aware of your foot placement and movement while riding, if you come off the pressure pad your board will stop. To stop, slow down and come to balance and disengage the board by sliding your foot off one of the pressure pads. Check out some smooth disengaging techniques here!
Extreme is Extreme – Your Onewheel arrives out-of-the-box in Classic shaping, which has tight responsive handling and is a great mode for learning. However, if you want to take your riding to the next level you might want to switch to Extreme shaping with your Onewheel App. With 50% more top speed and no high-speed pushback things can get pretty exciting.
As you approach the top speed of Onewheel you will likely hear or feel some vibration. This is like the red-line on a car or motorcycle. It’s a warning that you are approaching the limits of the vehicle. Feel the vibration of the motor straining and BACK OFF a bit! Going over the front is possible in Extreme mode since high-speed pushback is not enabled so ALWAYS remember to wear a helmet, wrist guards and other protective gear when riding in Extreme!!
Understanding the footpad:
How to Ride Videos
Due to the nature of the product, Onewheel may not be returned after being ridden.Future Motion Inc warrants goods to be free from defects in materials and workmanship in normal use and service. For full warranty policy, please consult the Onewheel Owner's Manual.
The pulsing blue light on the power button is an indicator of battery level. The more “on” the the pulsing is, the more charged your Onewheel is. If the LED is mainly off with brief pulses of “on”, then your Onewheel is low on charge. When this happens you will want to turn your board off and charge it.
If the power light is blinking and not pulsing, your board is relaying an error message. You can refer to your manual for a list of error messages but generally you can power the board off and back on to continue riding. Make sure your Onewheel is placed on the ground when you power it on and that there is nothing engaging the pressure pads – these are some of the most common occurrences that will trigger an error message.
To safely dismount Onewheel, always slow to a stop and then remove your foot from the rider detect area.
To remove your foot from the rider detect area, some good options include:
1. Heel-toe your foot toward the front of the Onewheel off of the rider detect area.
2. Go on your tip-toe, lifting your heel off the back half of the footpad.
3. Jump off with both feet! Nothing wrong with this, but always remove both feet at the same time.
1. Is your Onewheel switched on using the power switch on the side? If it is, the round LED will be illuminated.
2. Is the LED pulsing or blinking? If its blinking, it is indicating an error. Consult the user manual for an explanation of the blink code and how to solve it.
Remember: the Onewheel must be switched on when it is sitting on the ground, and you must not touch the rider detect area when powering it on.
3. Is your foot fully on the footpad? Your foot must be touching both halves of the blue striped rider detect area for Onewheel to engage. Certain very soft-soled footwear may not properly engage the footpad.
4. Are your batteries charged? When you have a low battery, Onewheel will not begin balancing. Please recharge your battery pack.
5. Have you come up to level in a slow and controlled fashion? Onewheel’s balancing algorithms do not engage until you’ve come up to a level orientation. Coming up to quickly can also prevent correct operation.
The Ultracharger can recharge Onewheel in only about 20 minutes. When the charger light changes from red to green the charge is complete!
Periodically, leave your Onewheel plugged in overnight to allow the battery pack to fully balance.