Welcome
Welcome to the Onewheel support center.

Thanks for being part of the Onewheel revolution! We’re here to answer your questions and help you get riding.

The best place to start is the Onewheel Owner’s Manual, which contains lots of useful information about riding and caring for your Onewheel.

Owner’s Manual
Onewheel_Owner's_User_Manual_v1-600px

Onewheel Owner’s Manual v1.0

Understanding Onewheel:
It’s a board sport – Make no mistake about it, Onewheeling is a new board sport. Much like other board sports, Onewheeling takes practice, patience and skill, and safety equipment needs to be worn at all times. A helmet is an absolute must and we strongly recommend wearing wrist, elbow, and kneepads while riding.

It’s Sensitive – Your Onewheel is equipped with a rider detection system and it is crucial to understand the basics to get going. Your board will engage at level when it detects your weight on the pressure sensitive areas outlined by two blue squares on the front footpad. Make sure you are stomping both pressure sensitive pads (outlined by the two blue squares) when you are in motion and keep your foot planted. Please be aware of your foot placement and movement while riding, if you come off the pressure pad your board will stop. To stop, slow down and come to balance and disengage the board by sliding your foot off one of the pressure pads. Check out some smooth disengaging techniques here!

Extreme is Extreme – Your Onewheel arrives out-of-the-box in Classic shaping, which has tight responsive handling and is a great mode for learning. However, if you want to take your riding to the next level you might want to switch to Extreme shaping with your Onewheel App. With 50% more top speed and no high-speed pushback things can get pretty exciting.

As you approach the top speed of Onewheel you will likely hear or feel some vibration. This is like the red-line on a car or motorcycle. It’s a warning that you are approaching the limits of the vehicle. Feel the vibration of the motor straining and BACK OFF a bit! Going over the front is possible in Extreme mode since high-speed pushback is not enabled so ALWAYS remember to wear a helmet, wrist guards and other protective gear when riding in Extreme!!

Understanding the footpad:

footpad-diagram

How to Ride Videos

Basic Balance

Basic Riding

Charging Basics

FAQs


Return Policy

Due to the nature of the product, Onewheel may not be returned after being ridden.

Future Motion Inc warrants goods to be free from defects in materials and workmanship in normal use and service. For full warranty policy, please consult the Onewheel Owner's Manual.

What shoes are best for Onewheeling?
We recommend skate shoes, with their flat bottoms, and good protection. Avoid shoes with very soft foam soles and never ride in sandals.
What is the minimum age to ride Onewheel?
Onewheel is recommended for riders 13 years of age and older.
What is the maximum rider weight for Onewheel?
275 lbs (125kg)
Why is my Onewheel’s power LED blinking?

The pulsing blue light on the power button is an indicator of battery level. The more “on” the the pulsing is, the more charged your Onewheel is. If the LED is mainly off with brief pulses of “on”, then your Onewheel is low on charge. When this happens you will want to turn your board off and charge it.

If the power light is blinking and not pulsing, your board is relaying an error message. You can refer to your manual for a list of error messages but generally you can power the board off and back on to continue riding. Make sure your Onewheel is placed on the ground when you power it on and that there is nothing engaging the pressure pads – these are some of the most common occurrences that will trigger an error message.

Why is Onewheel pushing me back?
What you are experiencing is ‘push back’. We’ve designed Onewheel to assist the rider when they lean a little too far forward to prevent them from going to fast and falling over the front of the board. It is important to cooperate with the push back rather than fight it.
How do I carve like the people in your videos?
Practice! Our customers are going to take Onewheel places we’ve never imagined. For most riders, getting the basics only takes a few rides. From there, it’s a matter of putting in the time to ride more aggressively and become comfortable in different riding locations and conditions.
How do I dismount Onewheel?

To safely dismount Onewheel, always slow to a stop and then remove your foot from the rider detect area.

To remove your foot from the rider detect area, some good options include:
1. Heel-toe your foot toward the front of the Onewheel off of the rider detect area.
2. Go on your tip-toe, lifting your heel off the back half of the footpad.
3. Jump off with both feet! Nothing wrong with this, but always remove both feet at the same time.

Why is nothing happening when I’m standing on Onewheel?

1. Is your Onewheel switched on using the power switch on the side? If it is, the round LED will be illuminated.

2. Is the LED pulsing or blinking? If its blinking, it is indicating an error. Consult the user manual for an explanation of the blink code and how to solve it.

Remember: the Onewheel must be switched on when it is sitting on the ground, and you must not touch the rider detect area when powering it on.

3. Is your foot fully on the footpad? Your foot must be touching both halves of the blue striped rider detect area for Onewheel to engage. Certain very soft-soled footwear may not properly engage the footpad.

4. Are your batteries charged? When you have a low battery, Onewheel will not begin balancing. Please recharge your battery pack.

5. Have you come up to level in a slow and controlled fashion? Onewheel’s balancing algorithms do not engage until you’ve come up to a level orientation. Coming up to quickly can also prevent correct operation.

How long does it take to fully charge Onewheel?

The Ultracharger can recharge Onewheel in only about 20 minutes. When the charger light changes from red to green the charge is complete!

Periodically, leave your Onewheel plugged in overnight to allow the battery pack to fully balance.

Is my Onewheel ready to go out of the box?
Yes! But we recommend you fully charge your Onewheel before your first ride. Also, it is important to read and understand the Onewheel Owner’s Manual.



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Please register your Onewheel.


Still have questions?
Contact us at support@onewheel.com.